This Privacy Policy explains how rworld99 Entertainment Ltd. collects, uses, stores, and protects the personal data of individuals who use the rworld99 platform. We are committed to handling your data with transparency, security, and respect for your rights.
Six principles that underpin how rworld99 handles your personal data.
rworld99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes — full stop. Your data is used exclusively to operate and improve the rworld99 platform.
All data transmitted between your device and rworld99 is protected by 256-bit SSL encryption — the same standard used by Malaysian banks for online banking sessions.
You have the right to access, correct, and request deletion of your personal data held by rworld99, subject to our licensing and regulatory retention obligations.
rworld99 collects only the data that is necessary for account operation, KYC compliance, payment processing, and responsible gaming obligations. We do not collect data beyond these purposes.
Every category of personal data processed by rworld99 has a documented lawful basis — contractual necessity, legal obligation, legitimate interest, or explicit consent where required.
rworld99 operates under an international gaming authority licence that mandates strict data protection standards. Compliance is audited regularly by the licensing authority.
1.1 rworld99 Entertainment Ltd. ("rworld99", "we", "us", "our") is the data controller responsible for personal data collected through the rworld99 platform. This Privacy Policy describes our practices in relation to the collection, use, storage, disclosure, and protection of that data.
1.2 rworld99 is committed to handling personal data responsibly and in compliance with applicable data protection laws and the requirements of our international gaming authority licence. This Policy has been prepared to give our Members — particularly those based in Malaysia — clear, honest information about how their data is used.
1.3 This Policy should be read alongside the rworld99 Terms & Conditions, which govern the overall contractual relationship between rworld99 and its Members.
rworld99 collects only the categories of personal data that are necessary for the purposes described in Section 4. The categories we collect are as follows:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, government-issued identification document number, selfie or photograph for KYC verification |
| Contact Data | Email address, mobile phone number, residential address (including city and postcode) |
| Account Data | Username, account registration date, login history, account preferences, responsible gaming settings |
| Financial Data | Deposit and withdrawal history, payment method details (e.g. TnG eWallet account reference, FPX bank selection), transaction timestamps and amounts in MYR |
| Gaming Activity Data | Bet history, game session logs, wagering patterns, bonus claim and usage records, win/loss records |
| Technical Data | IP address, device type and model, browser type, operating system, session duration, referring URL |
| Communications Data | Records of live chat, WhatsApp, and email communications with rworld99 support; content of submitted queries or complaints |
| Marketing Preferences | Consent status for promotional communications, preferred communication channel, language preference |
We do not collect special category data (such as biometric data, health data, or political opinions) except where strictly required by KYC regulations, in which case this is limited to facial verification images processed for identity matching purposes only.
rworld99 collects personal data through the following channels:
rworld99 uses your personal data for the following purposes:
To create and maintain your rworld99 account, verify your identity, process deposits and withdrawals in MYR (including to your TnG eWallet or other nominated payment method), and provide access to all platform features including the live casino, sportsbook, and slots lobby.
To fulfil the KYC, anti-money laundering (AML), and responsible gaming obligations imposed by our international gaming authority licence. This includes age verification (confirming Members are 21 or older), source-of-funds checks, and transaction monitoring for unusual activity.
To detect and prevent fraudulent activity, account sharing, bonus abuse, and other prohibited conduct as described in the rworld99 Terms and Conditions. Technical data including IP addresses and device identifiers is used for this purpose.
To respond to support queries submitted via live chat, WhatsApp, or email, to maintain records of support interactions, and to improve the quality of support service based on feedback.
To monitor gaming patterns for indicators of problem gambling behaviour, to administer self-imposed limits and cooling-off periods, and to contact Members where rworld99 has a welfare concern arising from gaming activity.
To send promotional communications about rworld99 bonuses, new game launches, and platform updates — but only where you have provided explicit consent. You may withdraw marketing consent at any time by contacting support or updating your account preferences.
To analyse aggregated, anonymised usage data for the purpose of improving platform performance, user experience, and product development. This analysis does not involve individual profiling.
rworld99 processes personal data only where a valid lawful basis exists. The bases applicable to our processing activities are:
6.1 rworld99 does not sell, rent, or trade personal data to third parties. We share data with third parties only in the following limited circumstances:
7.1 rworld99 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our licensing obligations.
7.2 The following general retention periods apply:
7.3 Where data is no longer required for any lawful purpose, rworld99 will securely delete or anonymise it.
8.1 rworld99 implements technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
8.2 While rworld99 takes all reasonable steps to protect your data, no transmission over the internet is completely secure. Members are responsible for maintaining the confidentiality of their account credentials. rworld99 will never ask you to share your password.
9.1 The rworld99 platform uses cookies and similar tracking technologies to operate the platform, improve user experience, and analyse usage patterns. The categories of cookies used are:
9.2 You may manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they are required for the secure operation of your rworld99 account.
Subject to applicable law and our licensing obligations, you have the following rights in relation to your personal data held by rworld99:
If you have reason to believe that a person under 21 has created an rworld99 account or that personal data belonging to a minor is being processed by rworld99, please contact our support team immediately via live chat.
12.1 rworld99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or licensing requirements. The date at the top of this Policy indicates when it was last revised.
12.2 Where changes are material, rworld99 will notify registered Members by email and/or by a prominent notice on the platform at least seven (7) days before the revised Policy takes effect. Continued use of the rworld99 platform after the effective date of a revised Policy constitutes acceptance of the changes.
12.3 We encourage Members to review this Privacy Policy periodically to stay informed about how rworld99 protects their personal data.
13.1 If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how rworld99 has handled your personal data, please contact our Data Protection team through the following channels:
13.2 rworld99 will acknowledge receipt of a privacy request within 5 business days and provide a substantive response within 30 days. Where a request is complex or involves multiple rights, rworld99 may extend this period by a further 30 days, with notice to you.
rworld99 combines 1–2 hour TnG eWallet payouts with genuine data protection. Join over 500,000 Malaysian players who trust rworld99 for their online gaming.